PETpla.net Insider 11 / 2014

PETPLANET AWARD 2014 38 PET planet insider Vol. 15 No. 11/14 www.petpla.net We feel steel. Always with quality from the start. S+BI GROUP www.dew-stahl.com Plastic mould steels. We use them every day: PET bottles, caps, plastic packaging and other plastic parts. But scarcely anybody is aware that these products are manufactured in a tool or a mould made of specialty steel. Our plastic mould steels are easy-to- machine, corrosion-resistant, clean and wear-resistant – depending on what is required of them during use. That guaran- tees long tool service life, high productivity and efficiency. Which steel do you need? Personal contact between buyers and sellers of machinery continues to be very important and this leads us to conclude that it is precisely in the markets surveyed that a relation- ship of trust and reliability is regarded as a positive factor. Clearly, brand names do not attract an excessively high rating; however, it may be reli- ably concluded that the reason for the high demand for “global brands” has Fig. 9 How important is the overall service performance of an equipment supplier in after sales activity for future purchasing decisions from your perspective relative to other aspects? less to do with the wide distribution of these brands than their good/very good performance within the profile of what they have to offer: performance is right, price is competitive and reli- ability and service are at the highest level. This all testifies to a high level of benefit available to machine users today within a distinctive competitive framework. All in all they are satisfied with the service offered! Second Part of Service Perfor- mance - Key Measure for Equipment Sourcing by Prof. Dr Ing. Michael Koch, Technical University of Ilmenau, Germany. www.tu-ilmenau.de/en/ plasticstechnologies PETplanet A w a r d 2 0 1 4