PETpla.net Insider 12 / 2014

15 PET planet insider Vol. 15 No. 12/14 www.petpla.net PETPLANET AWARD 2014 BOTTLE MAKING 15 It is astonishing that only 60% of readers perceive their suppliers as showing “Friendli- ness“. In the course of our jour- neys to date we have mostly come to regard the machine manufacturers as partnering the processors. But apparently this is not the case as far as almost half are concerned. This also ties in with the fact that our readers do not really feel that they are making their voices heard. Only 54% were of the opinion that the “Supplier addresses my need”. 50% of readers took a pos- itive view of “Effective train- ing”. Since, in this case, our study comprised the Develop- ing Countries where as a rule no specialist personnel exist, this is not exactly laudable as far as our sector is concerned. Likewise, one in two people questioned indicated that there is a “Technician close to my plant”. Readers rated “Spare parts availabil- ity” on a similar scale. 43% expressed satisfaction with this. Bottom of the class in the study is “Pricing and volume discount on after- market products” with a mere 24% satisfied users. We had suspected right at the start of the survey that, generally speaking, this point does not meet with satisfaction. How- ever, the fact that only one in four people questioned feels that their overall care is Very Good or Good was still a surprise as far as we were concerned. A further surprising result was that the manufacturers of the preform + cap lines performed considerably better in practically all respects than the suppliers of SBM and fill- ing lines. The poorest rating in the preform sector was, as regards almost all the criteria in the survey, above the aver- age value for the SBM and fillers. The plastic closure company committed to your success BERI CAP Technology Research and Development Mould Technology | Global Presence Capping Technology and Know-How Innovation and Flexibility www.bericap.com f.l.t.r.: Mr Alexander Büchler, PETplanet Insider and Prof. E. h. Dr.-Ing. Johann Grabenweger CSO, Sales & Service, KHS GmbH f.l.t.r.: Mr Markus Tischer, Member of the Executive Board International Operation and Services, Krones AG and Mr Alexander Büchler, PETplanet Insider f.l.t.r.: Mr Renzo Davatz, Vice President Global Service, Netstal-Maschinen AG and Mr Alexander Büchler, PETplanet Insider f.l.t.r.: Mr Alexander Büchler, PETplanet Insider and Mr Sid Johari, Executive Vice President – Industial Operations Sidel International AG