PETpla.net Insider 04 / 2016

BOTTLING / FILLING 25 PET planet insider Vol. 17 No. 04/16 www.petpla.net Maintaining performance over any length of time generally requires the provision of service support such as diagnostic visits, spare parts supply, targeted skills training and regular, and efficient maintenance work. To regain performance in the event of a breakdown, effective action to fix the issue quickly is essential in restart- ing production. This is either through well trained employees resolving the problem in-house or via the service provider. Improved performance can be achieved through options and upgrades that add value. Another important factor in the effective maintenance of a bottling line, whether for emergencies or normal wear and tear, is the need for the timely provision of original spare parts, designed, tested and certified by the same engineers who designed the machine. Sidel said that it is there- fore aiming to encourage a more pro- active approach to inventory manage- ment among its customers. On-site and remote support The right equipment must be backed with the expertise and speed of response of a team that can offer a genuinely comprehensive support service. Sidel said that it is passing circa 1,400 diagnostic visits a year to ensure a true understanding of its equipment, developing customised maintenance services and sharing its expertise. The company has a global team providing 24/7 technical sup- port on dedicated hotlines, along with instant emergency troubleshooting via remote access. For on-site intervention Sidel said it has around 850 field service engineers in strategic geographic locations throughout the world locally available. In the event of any equip- ment failure, global field experts can be dispatched to provide hands-on assistance to quickly bring productiv- ity back to target levels. Equally, Sidel said training can also play a vital role in keeping a production line running smoothly. When employees are well instructed and able to carry out fast and efficient maintenance processes, they too can bring the line back up to speed once the necessary work is fully completed. www.sidel.com