PETpla.net Insider 04 / 2016

PRODUCTS 40 PET planet insider Vol. 17 No. 04/16 www.petpla.net Integrated platform with intelligent remote service Newamstar says that the rapid growth it is experiencing in both domestic and international markets is leading it to increase levels and extents of cooperation at home and abroad. It is also seeking to strengthen its understanding of custom- ers’ essential needs and, consequently, to deliver higher standards of service. In order to improve after-sales support and service across its global customer base, Newamstar has announced the adoption of an Internet-based Intelligent Remote Equipment Maintenance and monitoring system. The company says that, as well as helping it to improve its customer response, the integrated platform will enable it to gather and monitor more data about the use of its equipment and so help it to better perceive and understand customer experience and needs. A suite of advanced technologies, including sensors, networking, monitoring and intelligent technology, means that Newamstar can build a 360° picture of the equipment in operation, including production data and operating conditions. The company believes that collating on-site information and data will help it to improve service and support levels thought the life of the equipment. The use of embedded technology will also facilitate improved remote diagnosis of any problems that may arise and help in their resolution. In the event that an issue cannot be remotely resolved, local engineers can be fully briefed and any neces- sary parts can be promptly despatched. This will all help to minimise downtime and keep the machinery running productively. Newamstar says that its Platform can use 3G and 4G mobile communica- tions networks, as well as Internet and Cloud systems, and enable its engineers to diagnose and solve problems from hundreds of miles away, thus reducing labour costs, as well as downtime losses. The platform consists of data server, managing server and site terminal, which reads and collects PLC data in real time and sends it to the data server at scheduled intervals. As well as storing information from the site, the data server provides “early warning” of develop- ing faults or other issues, as well as default analysis. Because the system is processing a large amount of data it will help customers to improve their own operating effectiveness and consequently boost product quality, drive down the cost of consumables and maintenance, and cut repair and stoppage times, with consequent efficiency benefits for the whole line. Newamstar says that increased levels of automation degree of production lines inevitably require high standards of after-sale service. Improving and auto- mating remote service and support, through embedded monitoring and data management technology, will not only improve productivity and efficiency, it will also boost customer satisfaction and competitiveness. www.newamstar.com