Next Generation Recycling Maschinen GmbH relocates and size increases U.S. Customer Care Center
Next Generation Recycling Machines, Inc. is the sales and after sales organisation for Next Generation Recycling Maschinen GmbH (NGR) in the USA. From there North- and South American markets are being covered. The previous location north of Atlanta has been moved further south close to the International Airport in Atlanta, Georgia. Much bigger in size now, the portfolio, competence and capacity has been increased massively.
Peter Schneider, President of NGR, Inc.: „From our new location we are offering a vastly improved portfolio. Strategically positioned very close to the International Terminal of the well-known Atlanta airport (ATL) we found a new home. From here we can showcase our increased service offering, our competence, and the largely increased technical center in a very improved fashion. We are operating recycling machines on production scale for post-industrial and post-consumer applications and markets. Customers can recycle their materials in scheduled test runs on various extruder, filtration and pelletiser configurations. From there they can re-introduce the recycled pellets into their production processes and evaluate the success. We pick up our customers at the airport and minutes later they can see their materials running on our machines. It does not get any easier than this. “
The new customer center supports the growth and success of Next Generation Recycling Maschinen GmbH worldwide and specifically in the local markets. Availability of spare parts on site and capacity and capability of the service team are further being increased. All sales activities for the local markets are being controlled from here as well.
Peter Schneider: „Competition for talent made it specifically during Covid-19 necessary to offer an attractive work environment. With the new location we tripled our footprint for offices and our technical center, and we are offering flexible work arrangements.” As a further expansion of capabilities an additional cutter-compactor-combination recycling line (C:GRAN) will be added to the test center in May 2022, specifically targeting typical post-consumer applications, which specifically in the U.S. market became more important recently. Customers will be able to process and test their post-consumer materials on this additional lab machine by June 2022.
