After-sales alignment at Otto Hofstetter AG and Otto Systems
Following the recent organisational alignment in sales, Otto Hofstetter AG and Otto Systems are now combining their After Sales organisations in the PET sector. This step is claimed to represent a logical continuation of the integrated PET approach and creates consistent structures for customers from initial contact through to service support.
The new after-sales organisation combines mould, system and application expertise into one coordinated team. According to the companies, customers have a single point of entry for both system and mould topics, with overall responsibility for all After Sales matters in the PET environment. They claim that, in daily production, it is not always clear whether irregularities originate from the system, the process or the mould. With the new setup, this no longer needs to be a concern for operators. The coordinated after-sales organisation is intended to ensure that queries are handled efficiently by leveraging expertise across all components of the production process.
As of January 1, 2026, Jean-Claude Flückiger will assume the role of Head of After Sales PET. As a long-standing employee, he brings many years of experience in international service operations and a deep understanding of customer processes. He will be the primary point of contact for all customers. Alexander Zivkovic will continue to lead the application area, with a focus on internal processes, acceptance procedures and sampling. As an experienced specialist, he supports the team as Deputy Head of After Sales PET and ensures well-coordinated service operations.
Stefan Zatti, Head of Marketing and Sales at Otto Hofstetter AG and CEO of Otto Systems, comments: “A single point of contact for system and mould simplifies how customers interact with us. It speeds up issue clarification, improves coordination and boosts efficiency in support interventions.” According to the companies, the reorganisation builds on the recent sales alignment and is intended to further strengthen the coordinated PET organisation.
Photo: As of January 1, 2026, Jean-Claude Flückiger will assume the role of Head of After Sales PET.